FAQs

Frequently Asked Questions (FAQs)

Welcome to the ShoeHub FAQs! Below, you'll find answers to some of the most common questions about our products and services. If you have any additional inquiries, feel free to contact us at ahmadfarooq10311@gmail.com

1. General Questions

Q: What is ShoeHub?
A: ShoeHub is an online store specializing in high-quality, stylish, and affordable footwear for all occasions. Our goal is to provide exceptional products and service to our customers.

Q: Where is ShoeHub based?
A: We are based in Saudi Arabia and cater to customers across the region.

Q: How can I contact ShoeHub?
A: You can reach us via email at ahmadfarooq10311@gmail.com . We’re here to help!

2. Orders and Payments

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and secure online payment options such as PayPal. For local orders in Saudi Arabia, we also support mada, Cradit or debit , Visa , STC Pay etc

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact us immediately to request changes.

Q: How will I know if my order has been confirmed?
A: Once your order is placed, you will receive a confirmation email with your order details.

3. Shipping and Delivery

Q: Do you offer international shipping?
A: Currently, we ship within Saudi Arabia. Stay tuned as we plan to expand our shipping locations soon.

Q: How long does delivery take?
A: Delivery typically takes 7-10 business days, depending on your location. We’ll send you a tracking number once your order is shipped.

Q: How much does shipping cost?
A: Shipping fees vary based on your location and order size. Free shipping is available for orders above SAR 300].

4. Returns and Refunds

Q: What is your return policy?
A: We offer a 14-day return policy for unused items in their original packaging. Please visit our Returns page for more details.

Q: How do I initiate a return?
A: To initiate a return, contact us at ahmadfarooq10311@gmail.com with your order details. We will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after the returned item is received and inspected.

5. Products and Sizing

Q: How do I find the right size?
A: Please refer to our Size Guide, available on each product page, to ensure a perfect fit.

Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced from trusted suppliers.

Q: Do you restock sold-out items?
A: Yes, we restock popular items regularly. You can sign up for restock notifications on the product page.

6. Promotions and Discounts

Q: How can I stay updated on promotions and discounts?
A: Subscribe to our newsletter and follow us on social media to stay updated on the latest deals and promotions.

Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless stated otherwise.

If your question isn’t listed here, don’t hesitate to contact our customer support team. Thank you for choosing ShoeHub!